Refund policy
🖼️ Refund Policy – GONA Gallery
At GONA Gallery, we deeply value the experience of acquiring original art. Each piece is a unique expression of the artist and has been carefully selected to be part of our collection.
📌 All Sales Are Final
Due to the exclusive nature of artwork (originals or limited editions), we do not offer refunds or exchanges once a purchase is completed, except under the following conditions:
✅ Exceptions
Refunds will only be considered if:
-
The artwork arrives damaged due to shipping (must be reported with photo evidence within 48 hours).
-
An incorrect piece was sent by the gallery.
📦 Requirements for Review
To assess an exception case:
-
The buyer must contact us within 48 hours of receiving the piece.
-
Clear photo evidence of the damage or error must be provided.
-
The artwork must remain in its original packaging and must not have been hung, altered, or handled excessively.
🔁 Resolution
If the case is approved:
-
A replacement will be offered if available.
-
If a replacement is not possible, a full refund or gallery credit will be issued.
🌍 International Orders
For international orders, we are not responsible for damages caused by customs or any import duties. We encourage buyers to verify their country's regulations before purchasing.
✨ Investing in art means bringing a piece of emotion and beauty into your life.
Thank you for supporting living artists and trusting GONA Gallery.